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Hampstead On Demand
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Frequently Asked Questions

Operational answers about briefs, quotes, payments, credentials and coverage across Hampstead & London. Browse by topic or read the general questions below — no invented awards or response-time guarantees.

Browse by Topic

Plumbing FAQs

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How plumbing briefs work: emergencies, quotes, gas vs water work, and what to include for London homes.

6 questions

Electrical FAQs

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How electrical briefs work: EICRs, consumer units, rewires and what we confirm before attendance.

5 questions

Renovation FAQs

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How kitchen, bathroom, loft and refurbishment briefs are reviewed, sequenced and quoted.

5 questions

Quotes & payments

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How quotes, deposits, bank transfer and workmanship cover work on Hampstead On Demand.

4 questions

Service areas

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How area pages, postcode triage and availability work across premium London neighbourhoods.

3 questions

Design & professional FAQs

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How architectural, interior design, structural and survey briefs are reviewed before professional input is programmed.

4 questions

General Questions

What areas do you cover?▼
We review briefs across Hampstead and London. Submit the postcode and job details, or call +44 20 7101 3168, and we will confirm availability after triage.
How do you check insurance?▼
We confirm the insurance appropriate to the accepted scope before work starts. Relevant documentation can be requested for the specific job.
How do I get a quote?▼
Submit a private brief at https://www.hampsteadondemand.co.uk/app/new/ or call +44 20 7101 3168. Straightforward work may be priced from the brief; larger or uncertain scopes may need a site visit first.
Are your quotes fixed-price?▼
The written quote states whether the work is fixed price or uses another agreed price basis. Any variation to the scope or price must be agreed before we continue.
What guarantee do you provide on work?▼
Our workmanship is covered for 12 months from completion, subject to the published scope and exclusions. Product and material warranties remain separate.
Do you work on period and listed properties?▼
We assess briefs for period and listed properties, including the likely consent, material and building-fabric considerations. Appropriate professional advice is involved where the scope requires it.
How quickly can you respond to emergency call-outs?▼
Call with your postcode and the immediate risk. We will confirm availability, an estimated response time and the emergency or call-out price basis before dispatch wherever circumstances reasonably allow.
Do you handle planning permission applications?▼
For accepted renovation scopes, we identify whether planning or other professional input is needed and confirm who is responsible before design work proceeds.
What payment methods do you accept?▼
Payment is by bank transfer. Small jobs are paid after completion. Larger works use an agreed deposit after quote acceptance and a final bank transfer on completion, unless the written quote sets out agreed milestones.
How do you handle gas and electrical credentials?▼
Gas work is assigned only to a Gas Safe-registered engineer. Electrical work is assigned to appropriately qualified personnel, with any required registration, notification or certification route confirmed for the job.
Is Hampstead On Demand a marketplace of tradespeople?▼
No. It is a private project brief portal. Accepted work is delivered in-house through Hampstead Renovations or Hampstead Maintenance — not a marketplace of third-party bidders competing for your job.
Does a listed area or service page guarantee attendance?▼
No. Service and area pages explain process context. Fit, postcode, access, urgency and current capacity are confirmed for each brief. Submission is not a booking.

Related policy pages

Longer explanations of process, pricing and credentials sit on dedicated pages.

How it worksPricing policyCredentialsGuaranteeEmergency triageResources

Service hubs

Each hub includes service-specific FAQs and neighbourhood pages.

PlumberBuilderElectricianRegular CleaningHandymanEmergency PlumberRooferBoiler RepairBathroom RenovationKitchen RenovationLocksmithEnd of Tenancy Cleaning

Local service pages

Dedicated neighbourhood service pages. Availability is confirmed from the postcode and brief.

Handyman in BatterseaPlumber in HampsteadRoofer in HampsteadLoft Conversion in Herne HillFlat Renovation in HampsteadElectrician in HampsteadHandyman in HammersmithRoofer in ChelseaBuilder in HampsteadRegular Cleaning in Hampstead

Featured areas

HampsteadNW3Hampstead VillageNW3Belsize ParkNW3St John's WoodNW8West HampsteadNW6South HampsteadNW6Swiss CottageNW3Primrose HillNW3HighgateN6FrognalNW3KilburnNW6Maida ValeW9

Didn't find your answer?

Call us on +44 20 7101 3168 or drop us a message — we're happy to answer any questions.

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