From the team behind Hampstead Renovations · Est. 2009 · Learn more
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Frequently Asked Questions

Everything you need to know about home services with Hampstead On Demand. Browse by topic or read our general questions below.

Browse by Topic

Plumbing FAQs

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Answers to the most common plumbing questions for NW London homeowners. Emergency plumbers, pipe repairs, boilers, and more. Call +44 20 8054 8756.

8 questions

Electrical FAQs

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Common electrical questions for NW London homeowners. Rewiring, consumer units, EV chargers and more. All work Part P certified. Call +44 20 8054 8756.

7 questions

Planning Permission FAQs

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Planning permission FAQs for NW London homeowners. Loft conversions, extensions, conservation areas, listed buildings. Camden & Westminster planning explained.

7 questions

Renovation FAQs

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Common renovation questions for NW London homeowners. Loft conversions, kitchen and bathroom renovation, period property renovation costs and processes.

7 questions

Building Regulations FAQs

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Building regulations questions for NW London homeowners. What needs approval, how to apply, structural work, Part P electrical, and more. Expert answers.

6 questions

Conservation Area FAQs

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Living in a conservation area in NW London? FAQs on what you can change, planning rules, listed buildings, and working with local authorities. Expert guidance.

6 questions

Landlord FAQs

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FAQs for NW London landlords. Gas safety, EICR, HMO licences, maintenance responsibilities, and deposit rules. Expert answers for Camden and Westminster landlords.

7 questions

Renovation Cost FAQs

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How much does renovation work cost in NW London? 2025 price guides for kitchens, bathrooms, loft conversions, extensions and more. Transparent pricing.

6 questions

Home Emergency FAQs

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Emergency plumber, electrician, locksmith FAQs for NW London. Burst pipes, gas leaks, flooding, power cuts. 24/7 emergency response. Call +44 20 8054 8756.

6 questions

Choosing a Tradesperson FAQs

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How to find and vet a reliable tradesperson in NW London. Gas Safe, NICEIC, FMB, and other trade accreditations explained. Avoiding rogue traders.

6 questions

General Questions

What areas do you cover?▼
We serve NW London — primarily the NW3, NW6, and NW8 postcodes — and surrounding areas within approximately 15 miles of Hampstead. This includes Hampstead, Belsize Park, St John's Wood, Primrose Hill, West Hampstead, Swiss Cottage, Maida Vale, and many more neighbourhoods.
Are your tradespeople fully insured?▼
Yes. All tradespeople working under the Hampstead On Demand umbrella carry full public liability insurance (minimum £2 million). For employed staff, we also carry employer's liability insurance.
How do I get a quote?▼
You can get a quote by: (1) submitting a request through our online system at https://www.hampsteadondemand.co.uk/app/new, or (2) calling us on +44 20 8054 8756. We respond to all quote requests during business hours, typically within a few hours.
Are your quotes fixed-price?▼
Yes. All our quotes are fixed-price — what we quote is what you pay. If the scope of work changes during the project, we agree any variation with you before proceeding. We never present surprise invoices.
What guarantee do you provide on work?▼
All our workmanship is guaranteed for 12 months from completion. If anything goes wrong as a result of our work within that period, we return and fix it at no charge.
Do you work on period and listed properties?▼
Yes. We have extensive experience with NW London's Victorian, Edwardian, and Georgian housing stock. For listed buildings and conservation area properties, we understand the relevant planning and consent requirements.
How quickly can you respond to emergency call-outs?▼
Our average emergency response time across NW London is 47 minutes. We operate 24/7 for genuine emergencies — burst pipes, flooding, boiler failure in winter, lockouts, and other urgent situations.
Do you handle planning permission applications?▼
Our architect and planning consultant partners can handle planning applications for extensions, loft conversions, basement conversions, and other projects. We assess permitted development rights as part of our initial survey.
What payment methods do you accept?▼
We accept BACS bank transfer, debit and credit cards, and cash. For larger projects, we typically require a stage payment schedule agreed in advance.
Are you Gas Safe registered?▼
Yes. All engineers carrying out gas-related work — boiler installations, servicing, gas appliance fitting — are Gas Safe registered. We can provide registration numbers on request.

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