Hampstead On Demand

1. Who we are

Hampstead On Demand is a trading name of Hampstead Renovations Ltd and Hampstead Maintenance Ltd (together, “we”, “us”, “our”). We provide members-only property maintenance, renovation, and household services to residents in Hampstead and surrounding areas of North West London.

2. Data we collect

We collect the following personal data when you use our service:

Account information: name, email address, postcode
Property details: address, property type, number of bedrooms
Service requests: descriptions, photos, and videos you upload
Messages: communications between you and our team
Payment information: processed securely via Stripe; we do not store card details
Usage data: pages visited, device information, IP address

3. How we use your data

To provide and manage property services you request
To verify your eligibility (postcode check)
To communicate with you about your requests and account
To process payments and send invoices
To improve our service and understand how members use the app
To comply with legal obligations

4. Legal basis for processing

We process your data on the following grounds:

Contract: to fulfil services you have requested
Legitimate interest: to improve our service and communicate with members
Consent: for marketing communications (you may withdraw at any time)
Legal obligation: to comply with applicable laws

5. Data sharing

We do not sell your personal data. We may share data with:

Our internal teams (Hampstead Renovations and Hampstead Maintenance) to deliver services
Service providers: Vercel (hosting), Neon (database), Stripe (payments), email delivery services
Legal authorities when required by law or to protect our rights

6. Data retention

We retain your personal data for as long as your membership is active and for up to 6 years after it ends, in line with legal requirements for property works and financial records. You may request deletion of your account and data at any time.

7. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise these rights, email us at privacy@hampstead.house.

8. Cookies and analytics

We use essential cookies for authentication and session management. We may use analytics tools to understand how members use the app. No third-party advertising cookies are used.

9. Security

We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. All data is hosted within reputable cloud infrastructure providers.

10. Changes to this policy

We may update this privacy policy from time to time. We will notify members of significant changes via email or in-app notification.

11. Contact us

If you have questions about this privacy policy or your personal data, please contact us at privacy@hampstead.house.

Privacy Policy